Monday, July 6, 2015

The Fridge

So we found out the day of our house closing that the previous owners decided to take their fridge with them. We considered moving our old fridge with us, but realized that it was too large for the small opening in the cabinetry. So we decided to buy a small cheap fridge that would fit in the slot and become our basement fridge after we updated our kitchen. 

We went to Home Depot. They had a sale! But they couldn't get us the fridge until Thursday. Too long. We passed on the offer and went to Lowe's. 

The saleswoman told us that she had one of the fridges we were interested in actually in stock, and we could have it tomorrow! We could buy it on Saturday, and use it on Sunday! We were sold!

We plunked down some plastic, and waited for our phone call to tell us our delivery window. It never came. 

When we called to follow up, we discovered that we had been misinformed. Since we ordered after noon, we couldn't get it on Sunday. 

In conversation with the manager, I might have used the word "defrauded." He made a lot of phone calls to try to get us a fridge on Sunday. I talked to him half a dozen times. No luck. 

So he got it scheduled for end of day Monday so I wouldn't have to miss work. I got a call telling me it would be delivered between 3 and 5. Ok. 

Monday morning I got a call telling me it would be delivered around 1:00. I could accept the delivery at 1, or reschedule it for another day. I needed a fridge. So my boss kindly excused used me mid-day to get a fridge. 

The truck arrived at 1:10. I asked him to install the handle on the opposite side. He protested. I might have given him The Look. He did it. While yelling on his phone. 

The fridge was installed in my kitchen. It fit in the slot, and started cooling immediately. Finally! I could shop for groceries! I could feed my family! 

I went back to work, relieved. My stress level had dropped dramatically. I had to work late to recover the time. I rushed home to relieve the nanny and take the girls to my Dear Friend's house who graciously hosted a dinner play date so I could go shopping to fill the fridge. 

I came home and ogled the fridge briefly and check its cooling progress before leaving. And then it happened. 

The door fell off. Onto the floor. Completely off the fridge. 

My family needs food. Perishable food that needs refrigeration in July. 

I put the door back on. It stayed. As long as the door wasn't opened. 

Good enough. It could hold food. And keep it cold. We'd just have to be careful until the door was repaired. 

I played phone tag with the store manager throughout the evening. The frustrating conclusion came at 9:50 pm. Instead of ruining another work day, we'd reschedule a delivery of a new fridge for Wednesday, my day off. 

Sometimes expectations need to be violated to realize what your expectations are. 

Apparently my expectations include:
Salespeople understand the details of "next day delivery". 
Things get delivered during their pre-determined delivery times. 
Things get delivered in working order. 

How much money do you have to pay to get what you're promised? When it's promised?

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